Shipping policy

SHIPPING POLICY

Effective Date: September 28, 2026

At Metro Wear Supply, we want the delivery process to be straightforward and predictable. This Shipping Policy explains our shipping charges, order handling, delivery expectations, and procedures for shipment-related concerns.

1. Shipping Rates

We offer free standard shipping on qualifying orders.

For orders with a merchandise subtotal under $10.00, a $5.99 shipping fee will apply.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

2. Processing Time

Orders are normally prepared for shipment after successful payment authorization.

Most orders are processed within approximately 1–3 business days, excluding weekends and recognized holidays.

During periods of unusually high order volume, promotions, inventory changes, severe weather, or carrier disruptions, processing may take longer.

3. Delivery Time

After an order has been shipped, delivery time depends on the carrier, destination, service level, weather, transportation conditions, and other circumstances.

A shipping estimate is an estimate rather than a guaranteed delivery date.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

  • Street number;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Recipient name.

If an order has not yet shipped, contact us promptly if an address correction is necessary.

5. Incorrect Addresses

If an order is returned because the shipping address was incomplete or incorrect, we may contact the customer regarding reshipment.

Additional shipping costs may apply when the problem resulted from incorrect information supplied by the customer.

6. Tracking

When tracking information is available, it may be provided to the customer after shipment.

Tracking information is supplied by the carrier and may not update immediately after the shipping label is created.

7. Delayed Packages

Carrier delays can occur because of:

  • Severe weather;
  • Transportation interruptions;
  • Holiday volume;
  • Regional disruptions;
  • Address issues;
  • Carrier operational problems;
  • Customs or governmental processing where applicable.

A delay does not automatically mean that a package has been lost.

8. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • The delivery location;
  • Mailroom or package room;
  • Building reception;
  • Household members;
  • Neighbors;
  • Carrier delivery photographs or notes, if available.

If the package remains missing, contact us at [email protected] so we can review the situation.

9. Damaged Shipments

If merchandise arrives visibly damaged, retain the product and packaging whenever reasonably possible and contact us promptly.

Photographs of the shipping carton, shipping label, and damaged merchandise may help us investigate a carrier claim or arrange an appropriate resolution.

10. Order Cancellation Before Shipment

If you wish to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests received before shipment, but an order may not be cancellable once it has entered fulfillment or been transferred to a carrier.

11. Shipping Restrictions

Certain destinations or products may occasionally be subject to shipping restrictions imposed by carriers, applicable law, or operational limitations.

If we cannot reasonably fulfill an order to the requested destination, we may contact the customer to arrange an alternative or refund.

12. Contact for Shipping Questions

Metro Wear Supply
THE HOME STORE LLC
2949 JACOB CROSSING LN
HOLIDAY, FL 34691
United States

Email: [email protected]
Contact Person: CEJERA JANEE KELLEY