PRIVACY POLICY

Effective Date: September 28, 2026

Metro Wear Supply respects the privacy of individuals who visit https://www.metrowearsupply.homes/, communicate with us, or purchase our products.

This Privacy Policy explains the types of information we may collect, why we use it, how information may be shared, how we protect information, and certain privacy choices available to consumers.

This policy is designed for an online retail business selling home organization and travel-storage products, including under-bed storage boxes, hooks, and travel storage bags.

Florida law requires applicable controllers to provide a reasonably accessible and clear privacy notice addressing matters such as categories of personal data, processing purposes, applicable sharing, and consumer rights.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

Information You Provide

This may include:

• Full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Order details;
• Product preferences;
• Customer service correspondence;
• Return or refund information;
• Information you voluntarily provide when contacting us.

Transaction Information

When you place an order, payment information may be processed through third-party payment providers. We generally do not need to store complete payment-card information on our own systems when payment processing is handled by an external payment processor.

Technical Information

Our website or service providers may automatically receive certain technical information, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from technical information;
• Website activity;
• Referring pages;
• Pages visited;
• Session information;
• Error and diagnostic information.

2. How We Use Information

We may use information to:

• Process and fulfill orders;
• Deliver purchased merchandise;
• Confirm orders;
• Process payments;
• Provide customer service;
• Respond to questions;
• Handle returns, replacements, and refunds;
• Prevent fraud and unauthorized transactions;
• Maintain website security;
• Improve website functionality;
• Understand general customer interactions;
• Maintain business records;
• Communicate about transactions;
• Comply with legal obligations;
• Establish, exercise, or defend legal claims.

Florida law recognizes certain uses necessary to perform requested products or services, comply with law, investigate claims, and protect systems.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to support essential website functions and understand how visitors interact with our website.

These technologies may help us:

• Keep shopping functions operating;
• Remember certain preferences;
• Understand website traffic;
• Detect technical problems;
• Improve website performance;
• Support relevant communications or advertising where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Information Sharing

We may disclose information to service providers that help operate our business, including providers involved in:

• Payment processing;
• Order fulfillment;
• Shipping and delivery;
• Website hosting;
• Technical support;
• Fraud prevention;
• Customer service;
• Analytics;
• Marketing and communications.

We may also disclose information where reasonably necessary to comply with law, respond to valid legal process, protect rights and property, investigate suspected fraud, or address security incidents.

We do not treat ordinary customer information as something to be sold casually. Any applicable data-sale or targeted-advertising practices will be handled subject to applicable law and available consumer choices.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No online transmission or storage system can be guaranteed to be completely secure.

Florida law requires covered entities to take reasonable measures to protect and secure electronic data containing covered personal information.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, dispute resolution, fraud prevention, security, and legal compliance.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

7. Florida Consumer Privacy Rights

Subject to applicable statutory requirements, qualifying Florida consumers may have rights concerning personal data, including rights to:

• Confirm whether personal data is being processed;
• Access personal data;
• Correct inaccuracies;
• Request deletion of certain personal data;
• Obtain a portable copy of certain personal data;
• Opt out of certain targeted advertising;
• Opt out of the sale of personal data where applicable;
• Exercise certain rights concerning sensitive data.

Florida's current statutory framework expressly provides these rights, subject to applicable exceptions and verification requirements.

8. Submitting a Privacy Request

Privacy-related requests may be submitted to:

Email: [email protected]

Please clearly identify the request you are making. We may need to verify your identity before completing certain requests in order to protect customer accounts and prevent unauthorized disclosure.

Where applicable, we will respond within the period required by law.

9. Appeals

If applicable law provides a right to appeal a decision concerning a privacy request, instructions for submitting an appeal will be provided with our response or may be requested through the contact information above.

10. Children's Privacy

Our website is intended for a general consumer audience and is not designed to knowingly collect personal information directly from children in violation of applicable law.

If we learn that personal information was collected from a child in circumstances where applicable law requires parental consent, we will take reasonable steps to address the situation.

11. Third-Party Websites

Our website may contain links or integrations leading to third-party websites or services. Their privacy practices are governed by their own policies.

We encourage customers to review third-party privacy notices before providing personal information.

12. Security Incidents

If a security incident involving personal information occurs, Metro Wear Supply will investigate and take actions required by applicable law.

Florida's data-breach statute establishes notification requirements for certain breaches involving personal information, including specific timing requirements and exceptions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.

The updated version will be posted on the website with a revised effective date.