RETURN AND REFUND POLICY

Effective Date: September 28, 2026

At Metro Wear Supply, we want every order to arrive ready to make your home, closet, travel routine, or storage space a little more organized. Whether you purchased an under-bed storage box, a set of hooks, or a travel storage bag, we understand that sometimes an item may not be the right fit. This Return and Refund Policy explains when and how you may request a return, replacement, or refund.

This policy applies to purchases made through https://www.metrowearsupply.homes/ and is intended to be interpreted consistently with applicable federal law and the laws of the State of Florida.

1. Return Eligibility

Unless a different return period is specifically stated on a product page, customers may request a return within 30 calendar days after delivery.

To qualify for a return:

• The item should be unused and in its original condition.
• The item should be returned with its original packaging, when reasonably available.
• The product must not have been intentionally damaged, altered, or modified.
• Any accessories, components, instructions, or included materials should be returned with the product.
• The return request must be submitted within the applicable return period.

For organizational products such as under-bed storage boxes, hooks, and travel storage bags, we recommend inspecting the product before removing protective packaging or installing adhesive or mounting components.

2. Items That May Not Be Eligible

Certain products may be excluded from ordinary returns when their condition makes resale impractical or when a return is restricted by applicable law.

Examples may include:

• Items that have been substantially used;
• Products damaged after delivery through improper handling;
• Products modified, altered, cut, assembled, or installed in a manner that prevents normal resale;
• Items returned without required components;
• Products damaged because of improper installation or use;
• Clearance or final-sale merchandise when clearly identified as final sale at the time of purchase.

Nothing in this section is intended to restrict any rights that cannot lawfully be waived under applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number;
• Your name and contact information;
• A description of the problem;
• Photographs showing the product and packaging when applicable;
• Any other information reasonably necessary for us to investigate the issue.

Depending on the circumstances, we may offer a replacement, replacement component, store credit, refund, or another appropriate resolution.

Customers should not discard a damaged product or shipping carton before contacting us if the item may need to be inspected.

4. How to Start a Return

To request a return, contact:

Email: [email protected]

Please include “Return Request” in the subject line and provide your order number.

After reviewing your request, we will provide return instructions if the return is approved. Please do not send merchandise to the return address until we have confirmed the return procedure.

5. Return Shipping

Unless the item is defective, damaged before delivery, incorrectly shipped, or otherwise covered by a different arrangement confirmed by us, the customer may be responsible for the cost of return shipping.

If the return results from an error attributable to Metro Wear Supply, we will work with the customer to determine an appropriate shipping solution.

6. Refund Processing

Once an approved return is received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method. The timing for the credit to appear in the customer's account depends on the payment provider, card issuer, bank, or other financial institution.

A refund may be adjusted where merchandise is missing, materially damaged through customer handling, or otherwise does not satisfy the applicable return requirements, to the extent permitted by law.

7. Shipping Charges

Metro Wear Supply generally provides free shipping.

For orders with a merchandise subtotal below $10.00, a $5.99 shipping charge applies.

Where a refund is issued, shipping-related amounts will be handled according to the circumstances of the transaction and applicable law.

8. Exchanges

If you need a different item, size, configuration, or product, contact us before returning the original merchandise. An exchange may be handled as a replacement order or return-and-repurchase depending on inventory availability.

9. Late Returns

Requests received after the applicable return period may not qualify for a standard return. We may nevertheless review unusual circumstances on a case-by-case basis.

10. No Waiver of Legal Rights

This policy is intended to establish our ordinary commercial return procedures. It does not eliminate or restrict any consumer rights that cannot legally be excluded under applicable federal or Florida law.

11. Florida Governing Law

This policy shall be interpreted under applicable laws of the State of Florida, without disregarding any mandatory consumer protections that may apply to a transaction.