Refund policy

JOAO VARANDA
Official Return, Refund, and Exchange Policy Guidelines

Merchant Business Entity: Joao Varanda
Registered Operational
Headquarters:

R. Baden-Powell 1, 8200-131 Albufeira, Portugal

Customer Support Electronic Mail: [email protected]
Authorized E-Commerce Domain: k571ps-ym.myshopify.com
At Joao Varanda, we take immense pride in the quality, craftsmanship, and utility of our home organization and travel accessories, including our under-bed storage
containers, versatile utility hooks, and premium luggage storage bags. We want you to feel completely confident when shopping at k571ps-ym.myshopify.com.
Should your purchase not entirely meet your expectations, our transparent return and refund policy is structured to ensure a smooth, fair, and efficient resolution.
1. 30-DAY RETURN ELIGIBILITY & TIMEFRAME
We honor a generous 30-day return window, calculated from the exact date your parcel is successfully delivered to your doorstep:
Return Window: You have up to 30 calendar days following delivery to initiate a return request for any eligible under-bed storage bin, wall hook, or travel
packing cube set.
Item Condition: To qualify for a full refund, returned items must be unused, unwashed, free of any artificial odors or pet hair, and returned in their original
product packaging with all tags and protective inserts intact.
2. INITIATING A RETURN & RETURN AUTHORIZATION
To ensure proper tracking and prompt processing of your returned merchandise, strict authorization protocols apply:
Mandatory Contact: Before shipping any merchandise back, you must initiate the process by emailing our support team at [email protected]. Please
provide your Shopify order number and clear photographs if reporting a defect or transit damage.
Return Dispatch Address: Approved returns must be shipped directly to our operational center located in Albufeira, Portugal. Unauthorized packages sent
without prior email confirmation cannot be processed.
3. REFUND PROCESSING & DISBURSEMENT TIMELINE
Once your returned package arrives at our Albufeira facility, our quality assurance team conducts a thorough inspection:
Inspection & Approval: Inspected items meeting our return criteria will trigger an automated approval notification sent to your email.
Credit Issuance: Refunds are processed back to your original method of payment (credit card, PayPal, or Shopify payment gateway) within 5 to 7 business
days following inspection approval. Please note that banking institution processing times may vary.
4. SHIPPING COSTS, RESTOCKING & DAMAGED DELIVERIES
We maintain clear guidelines concerning shipping fees and unexpected logistical anomalies:
Customer Return Shipping: Return shipping costs for change-of-mind purchases are the responsibility of the customer. We advise using a trackable shipping
service for security.
Defective or Incorrect Items: If you receive a damaged storage container, faulty hook, or incorrect travel bag, Joao Varanda will cover all return shipping
expenses and issue an immediate replacement or full refund upon verification.
5. NON-RETURNABLE CATEGORIES & SPECIAL CIRCUMSTANCES
Certain items and conditions fall outside our standard return policy framework:
Clearance & Final Sale: Items explicitly designated as clearance or final sale during promotional events are ineligible for return unless proven defective upon
arrival.
Excessive Wear: Items exhibiting visible signs of misuse, physical modification, or damage resulting from improper assembly or handling will be declined for
refund.

Joao Varanda • R. Baden-Powell 1, 8200-131 Albufeira, Portugal • k571ps-ym.myshopify.com • [email protected] • Return and Refund Policy